Returns Policy


Our policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Special order items are exempt from refunds unless faulty.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

In the first instance, please contact us either by email at or telephone 01452 751123, so that we can confirm the item can be returned under the terms.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


To return your product, you should mail your product using a trackable method to:

Alpha-Cut Products Ltd, Longmeadow House, Main Road, Minsterworth,  Gloucester.  GL2 8JG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (this also includes any delivery charges for the original sale).

We don’t guarantee that we will receive your returned item.